Shipping policy
We appreciate you choosing SCOTT REUEL PHILLIPS for your fashion apparel purchases. As a professional clothing retailer, we adhere to standardized order management processes and strict pre-delivery quality control. Our team dedicates itself to ensuring all apparel products are properly sorted, securely packaged and delivered to global customers in pristine condition within practical logistical timelines.
1. Order Processing Time
All fully confirmed and successfully paid apparel orders will undergo internal review, quality inspection and professional packaging within 1 to 5 business days, excluding weekends and official public holidays observed in New Zealand. During peak sales seasons or periods with surging order volumes, the standard processing cycle may be moderately prolonged. We will actively notify all affected customers promptly if any obvious shipment delays occur.
2. Shipping Fees and Delivery Estimation
Individual shipping costs are calculated for every order based on package weight, dimensional specifications and designated delivery location. All exact logistical charges will be clearly displayed and confirmed on the checkout page prior to payment completion. Our standard shipping service for all garment products offers an estimated delivery period of around 15 business days after the order departs our warehouse. All listed delivery durations are indicative only and are subject to changes caused by courier operational delays, cross-border customs clearance procedures, extreme weather conditions, regional logistical limitations and international public holidays.
3. Shipment Confirmation and Tracking Activation
Once your order is fully processed and dispatched from our warehouse facility, you will receive an automated email notification containing official shipment confirmation and a unique tracking code. It should be noted that tracking system data cannot be updated instantly after dispatch. Real-time logistics information and complete tracking functions will be activated and available for customer inquiry within 24 to 48 hours after the package is picked up by our authorized logistics partner.
4. Liability for Inaccurate Shipping Addresses
Customers take full responsibility for submitting accurate, complete and valid shipping address details during order placement. SCOTT REUEL PHILLIPS assumes no liability for misdeliveries, failed receipt or package returns resulting from incorrect, incomplete or miswritten address information provided by purchasers. Any parcels returned to our warehouse due to address errors will incur additional reshipment fees, which shall be fully borne by the customer.
5. Resolution for Lost or Damaged Shipments
If your apparel package is verified lost during transit, please submit a consultation request to our customer service team within 2 calendar days from the scheduled delivery date. For orders received with damaged clothing items or broken packaging due to transit accidents, customers must submit a formal claim within 24 hours upon delivery, accompanied by clear photos of damaged products and original packaging. Our team will conduct a comprehensive case assessment and provide effective solutions in the shortest possible time.
6. Apparel Care and Product Usage Disclaimer
Every garment sold by our brand is attached with exclusive manufacturer care guidelines, covering standardized wearing, cleaning, drying and daily maintenance methods. To protect the fabric quality, color fastness and service life of apparel products, customers must strictly comply with all official care instructions. We disclaim all liability for product damage, deformation, fading and quality deterioration caused by irregular cleaning, improper drying, unauthorized modification and inappropriate daily usage of the products.
7. Cross-Border Shipping and Customs Rules
International shipments may be subject to import duties, customs taxes and other local administrative fees stipulated by the customs department of the destination country. All additional customs-related expenses are the sole obligation of the customer and are not included in the original product price or standard shipping charges. We have no control over local customs clearance progress, tax assessment standards and potential clearance delays for overseas orders.
8. Customer Support Contact Information
For any inquiries, feedback or after-sales questions regarding this shipping policy, order logistics status and other service-related issues, please contact our professional support team through the official channels below:
Business Name: SCOTT REUEL PHILLIPS
Phone Number: +64 29 880 1918
Email Address: service@scottreuel.shop
Physical Address: 89 Craig Street, TKI, Stratford 4332, New Zealand